Terms of Service

Effective date: 11 June 2026

1. Agreement

These Terms of Service (the “Terms”) are a binding agreement between Capasize — a business-to-business workforce-planning service founder-operated by Bader Aljeaan (“Capasize”, “we”, “us”) — and the organisation that creates an account or purchases a subscription (the “Customer”, “you”). By creating an account, starting a trial, or using the service, you accept these Terms on behalf of your organisation and confirm that you have the authority to do so.

2. The service

Capasize is a workforce-planning platform. It runs structured planning cycles, sizes the workforce using the platform's proprietary planning methodology, reconciles the results, and produces board-ready outputs. The features available to you depend on your plan, as described on the pricing page.

3. Accounts and eligibility

The service is offered for business use only. You must provide accurate company and contact information, keep account credentials confidential, and ensure that every person using a seat under your subscription complies with these Terms. You are responsible for all activity that occurs under your organisation's accounts.

4. Free trial

Every new organisation receives a 14-day free trial of the Growth plan, starting at signup. No payment method is required to start a trial. When the trial ends, the subscription converts to a paid monthly Growth subscription if a payment method is on file; otherwise the workspace is suspended in read-only mode until you subscribe or cancel. We send reminders before the trial ends.

5. Plans, subscriptions, and limits

Each plan carries entitlements — maximum employees, planning cycles per year, seats, API rate limits, single sign-on, and export formats — as listed on the pricing page. When usage reaches 90% of a limit we notify your organisation owner; at 100% the service blocks the creation of new records while reads continue to work. Upgrades take effect immediately with prorated charges; downgrades take effect at the end of the current billing period. Prices are provided on request and confirmed in an order form before any charge is made.

6. Acceptable use

You agree not to:

We may suspend access for a material breach of this section, with notice where practicable.

7. Intellectual property and methodology licence

Capasize and its licensors own the service, including the Capasize Methodology v2.0 — the question sets, deterministic rules, sizing methods, reconciliation logic, and document templates. During your subscription you receive a non-exclusive, non-transferable licence to use the methodology and templates for your organisation's internal workforce planning. The outputs you generate from your own data are yours. The methodology itself remains ours and may not be republished or offered as a competing service.

8. Customer data

You own the data you submit to the service, including employee records, organisational structures, and planning inputs. We use it only to provide the service and as your data-processing instructions allow. You can export everything at any time in XLSX (with live formulas), PDF, DOCX, CSV, and JSON. On cancellation, your workspace becomes read-only for a 30-day grace period during which you can still export your data; we permanently delete it 60 days after cancellation.

9. Confidentiality

Each party will protect the other's confidential information with at least the care it uses for its own — and never less than reasonable care — and will use it only to perform under these Terms. This obligation survives for five years after the agreement ends, and indefinitely for trade secrets.

10. Data protection

Capasize processes personal data contained in customer data on your behalf, as a processor acting on your documented instructions. Production data is hosted with Supabase in the eu-central-1 region (Frankfurt, Germany) and remains resident in the European Union by default. Each tenant's data is isolated with row-level security scoped to your organisation ID. Our subprocessors — Supabase, Vercel, and Render — and the categories, purposes, retention periods, and data-subject rights are set out in the Privacy Policy, which forms part of these Terms.

11. Warranties and disclaimer

We warrant that the service will perform materially as described on this site. Otherwise the service is provided “as is”, and we disclaim all implied warranties — including merchantability, fitness for a particular purpose, and non-infringement — to the maximum extent permitted by law. Workforce-planning outputs are decision support: you remain responsible for the staffing, budgeting, and compliance decisions you make with them.

12. Limitation of liability

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data. Each party's total aggregate liability under these Terms is capped at the fees you paid to Capasize in the 12 months before the event giving rise to the claim. Nothing in these Terms limits liability for wilful misconduct, fraud, or any liability that cannot be limited by law.

13. Suspension and termination

You can cancel at any time, effective at the end of the current billing period. We may terminate for a material breach that is not cured within 30 days of written notice, or suspend access immediately to respond to a security incident or unlawful use. Sections that by their nature survive — including intellectual property, confidentiality, limitation of liability, and governing law — survive termination. Data export and deletion after cancellation follow section 8.

14. Changes

We may update the service and these Terms. For material changes to the Terms we give at least 30 days' notice by email to your organisation owner before the changes take effect. If you do not agree, you may cancel before the effective date; continued use after that date is acceptance.

15. Governing law

These Terms are governed by the laws of the operator's principal place of business, excluding their conflict-of-laws rules and without prejudice to mandatory protections of your own jurisdiction, and the parties submit to the courts competent at that location — except that either party may seek injunctive relief in any court of competent jurisdiction. Capasize is founder-operated by Bader Aljeaan; the specific governing jurisdiction, and any registered legal entity, will be identified here once finalised. If your signed order form names a different governing law, the order form prevails.

16. Contact

Questions about these Terms: support@capasize.com